Frequently Asked Questions

Yes. We focus on authentic vintage and pre-owned watches and aim to present each piece as clearly and honestly as possible. If a watch includes replacement parts, aftermarket components, or known condition issues, we aim to disclose that in the listing. You can also learn more on Our Story page.

We evaluate each watch individually and describe condition based on visible wear, dial condition, case condition, functionality, and overall presentation. Because vintage watches vary from piece to piece, no two condition profiles are exactly the same.

Not every vintage watch is freshly serviced unless explicitly stated. If a watch has been serviced, tested, repaired, or is being sold as a project piece, that should be noted in the product listing. If servicing history is unknown, we recommend assuming routine servicing may be needed in the future, as with many vintage watches.

We recommend checking the case diameter, lug-to-lug measurement when available, and strap or bracelet sizing details in the product listing. Vintage watches often wear differently than modern pieces, so dimensions matter. You can browse available pieces on our Collection page.

Not always. Some vintage watches are sold on replacement straps or with bracelets that may not be original to the watch. When we know a strap or bracelet is aftermarket or not original, we aim to say so in the listing.

We price each watch against the live market with the goal of offering fair value relative to condition, rarity, originality, and overall desirability. Our approach is built around transparent pricing rather than inflated markups. You can read more about our approach on Our Story page.

If you find the same watch listed elsewhere for less, send us the comparable listing and we’ll review it. If it is truly comparable, we may match the price. The easiest way to send it is to Contact Us.

Vintage watch pricing can vary significantly based on originality, condition, rarity, dial quality, movement type, case metal, brand desirability, and whether the watch has been serviced or altered. Two watches with the same model name may not deserve the same price.

Yes, WatchGents offers international shipping. Shipping availability, costs, and delivery times can vary depending on destination and carrier.

Shipping times depend on destination and shipping method. Once an order is fulfilled, tracking information should be provided through Shopify’s standard order and shipping notifications.

Your return policy should follow the terms listed on your store. Because vintage watches are unique and condition-sensitive, buyers should review the listing carefully before purchase.

Contact Us and send us clear photos, your asking price, and any relevant details. We review submissions carefully and aim to respond as quickly as possible.

We are primarily interested in vintage and pre-owned watches that fit the WatchGents style and quality standard. Interest depends on brand, condition, originality, and current demand.

We aim to respond promptly, but response time can vary depending on inquiry volume and the complexity of the watch being reviewed.